Privacy Policy

Last updated: 2026

Mango K-Beauty Shop (“the store,” “we”) explains in this document what personal data
we collect through mangogt.com, for what purpose we process it, with
whom we share it, and what options users have regarding their data.

  1. Data Controller

Mango K-Beauty Shop
Address: Gaudí Building, Zone 14, Guatemala City.
Contact Email: info@mangomartgroup.com
Phone: +502 3042-0578
WhatsApp (messages only): +502 3041-6829

  1. Data We Collect

Data the user provides to us directly:

  • First and last name.
  • Phone number and WhatsApp.
  • Email address.
  • Delivery address (apartment, city, neighborhood, landmarks, and recipient’s
    name).
  • Order or invoice number, when the user contacts support.
  • Content of messages sent via the contact form or our
    customer service channels.

Data generated by use of the site:

  • IP address, browser and device type, operating system, and language.
  • Pages visited, products viewed, and time spent browsing.
  • Identifiers stored in cookies and similar technologies, in accordance with our
    Cookie Policy.

Payment information:
We do not store full credit card numbers or security codes. Payment processing
is handled by [PAYMENT PROVIDER] under its own security measures and
policies. We only retain the transaction confirmation and the last digits of
the payment method when the provider makes them available to us.

  1. Purposes of Data Processing

We use the data to:

  • Manage, prepare, ship, and deliver orders.
  • Check product availability and confirm the purchase.
  • Coordinate deliveries, reshipments, in-store pickups, and shipping issues.
  • Issue invoices and comply with accounting, tax, and legal obligations.
  • Handle inquiries, complaints, exchanges, returns, and refunds.
  • Prevent fraud and unauthorized use of the site.
  • Send promotional communications, only when the user has given consent.
  • Analyze site usage in aggregate to improve the product catalog and shopping experience
    .
  1. Basis for processing

We process data because it is necessary to fulfill the requested purchase, to comply
with applicable legal obligations in Guatemala, or because the user has given consent—
as is the case with promotional communications and non-essential cookies.

  1. Who We Share Data With

We share data only when necessary, and only with:

  • Courier and shipping companies, to deliver the order.
  • Payment providers, to process and verify the transaction.
  • Web hosting, email, analytics, and messaging service providers that
    operate the site.
  • Competent authorities, when required by law.

We do not sell or transfer personal data to third parties for commercial purposes unrelated to the
operation of the store.

  1. Retention

We retain order and billing data for the period required by applicable accounting and tax obligations
. Contact information associated with
inquiries is retained for as long as necessary to address the matter and support
any potential claims. Data processed based on consent is retained until
the user withdraws consent.

  1. Security

We implement reasonable technical and organizational measures to protect data against
loss, unauthorized access, or misuse, including encryption in transit (HTTPS),
administrative access controls, and system updates. No system is
completely foolproof; in the event of an incident affecting personal data, we will act
in accordance with applicable regulations and notify affected users when
appropriate.

  1. User Rights

The user may request the following from us at any time:

  • To find out what personal data we hold about you.
  • To correct inaccurate, outdated, or incomplete data.
  • Request the deletion of data that is no longer necessary and whose retention is
    not required by law.
  • Withdraw consent given for promotional communications or non-essential
    cookies.
  • Object to specific processing, where applicable.

To exercise any of these options, please email info@mangomartgroup.com, including your
name, the information or order to which the request relates, and a way to contact you.
We will respond within a reasonable timeframe.

  1. Minors

This website is intended for individuals with the legal capacity to enter into contracts. We do not intentionally collect
data from minors. If a minor makes a purchase, they must do so with
the authorization and involvement of a legal guardian. If we detect that data from a
minor has been collected without such authorization, we will delete it.

  1. External Links and Services

The site may contain links to social media platforms, payment providers, or other third-party
services. These services are governed by their own privacy policies, over which
Mango K-Beauty Shop has no control.

  1. Changes to This Policy

We may update this policy. The date of the current version is shown at the beginning of
the document. Relevant changes will be communicated through the website.

  1. Legal Framework

This policy is interpreted in accordance with Guatemalan law, including the Consumer and User Protection
Act (Decree 006-2003), the Access to Public Information
Act (Decree 57-2008) as it relates to personal data, and the Law on the
Recognition of Electronic Communications and Signatures (Decree 47-2008), to the extent
applicable. No provision of this policy limits the inalienable
rights recognized for consumers.

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