Shipping and Costs
Last updated: 2026
At Mango K-Beauty Shop, we ship anywhere in Guatemala. Here you’ll find shipping costs
, estimated delivery times, and everything you need to know before placing your order.
Shipping Costs
Guatemala City: Q30 per order.
Other departments and municipalities: Q50 per order.
Orders over Q1,000: free shipping anywhere in the country.
You will always be informed of the applicable shipping cost before confirming your purchase.
When will your order be prepared?
We process orders after payment has been confirmed or approved, depending on the
payment methods available on the website.
All orders are subject to stock availability. If a product you have already
paid for is unavailable, we will contact you to offer a replacement—
which is only valid if you expressly accept it—or to issue the corresponding refund
.
Estimated Delivery Time
The estimated delivery time will be displayed or communicated to you before shipment is confirmed and is calculated
from the date of payment confirmation.
It may vary depending on location, business days, carrier availability, weather conditions
, holidays, or other circumstances beyond our reasonable control
. If a significant delay occurs, we will notify you and work with you to schedule a
new delivery date or find an appropriate solution.
Delivery Information
To ensure your order arrives without any issues, we need a complete and accurate
address that includes:
- State and city
- Zone
- Location references
- Recipient's Name
- Contact number
We may ask you to confirm this information before shipping.
Delivery Coordination
We will contact you at the number you provided in the order to confirm the necessary information
and coordinate the delivery. Please make sure this contact information is available.
Reshipments
If we are unable to complete the delivery due to an incorrect or incomplete address, because no
one is available to receive the package, because we are unable to contact you, or due to an unjustified refusal
to accept the order, you will be charged for the shipping costs already incurred. If a new delivery attempt is
required, you will also be responsible for the redelivery cost, and you will
be notified before it is carried out.
These charges do not apply when the refusal is due to an incorrect, damaged, or
tampered product, or to any other cause attributable to Mango K-Beauty Shop.
If an order is returned to our facilities for reasons attributable to you, we
will contact you to arrange a new shipment; any additional costs will be your responsibility
.
If something goes wrong during shipping
If the package is lost, arrives damaged, or shows signs of tampering during shipping
, please contact us as soon as possible. We will follow up on the matter with the
shipping company and coordinate an appropriate solution.
We recommend that you inspect the package and its contents immediately upon receipt.
Reporting any issues within the first 24 hours facilitates verification with the
courier service, although this timeframe does not limit your legal rights or claims
for defects or hidden defects.
Would you prefer to pick up your order?
You can also pick it up at our store at no cost. See the terms and conditions at
https://mangogt.com/retiro-de-tienda/
Customer Service Channels
WhatsApp (messages only): +502 3041-6829
Calls: +502 3042-0578
Email: info@mangomartgroup.com
Address: Gaudí Building, Zone 14, Guatemala City.
Please have your order number or invoice number ready to expedite service.
This information supplements and does not limit your rights as a consumer under Guatemalan law
. Full details are available at
https://mangogt.com/politicas-terminos-y-condiciones-de-uso/