Last updated: July 29, 2026
Our Commitment
We want you to receive authentic, complete products in good condition. These policies explain how we handle shipping and how we process exchanges, returns, refunds, and claims.
Part I. Shipping, Exchanges, Returns, and Refund Policies
1. Shipping Policy
Coverage and Cost: We ship anywhere in Guatemala. Shipping costs Q30 within Guatemala City and Q50 outside the capital. For purchases over Q1,000, shipping is free anywhere in the country. The applicable cost will be provided before you confirm your purchase.
Order Confirmation: Orders are processed after payment has been confirmed or approved, depending on the payment methods available on the website.
Availability: All orders are subject to stock confirmation. If a paid-for product is unavailable, we will contact the customer to offer an expressly accepted replacement or issue the corresponding refund.
Shipping Address: The customer must provide a complete and accurate address, including apartment number, city, neighborhood, landmarks, recipient’s name, and contact number. We may request confirmation of this information prior to shipment.
Estimated Delivery Time: The estimated delivery time will be displayed or communicated before shipment is confirmed and will be calculated from the time payment is confirmed. It may vary depending on location, business days, courier availability, weather conditions, holidays, or other circumstances beyond the store’s reasonable control. If a significant delay occurs, we will notify the customer and arrange a new delivery date or an appropriate solution.
Coordination: We will contact you at the phone number provided in the order to confirm the necessary information and coordinate delivery. You must ensure that this contact method remains available.
Reshipments: If delivery cannot be completed due to an incorrect or incomplete address, the absence of a recipient, the inability to contact the customer, or the customer’s unjustified refusal to accept the order, the customer will be charged for the cost of the shipment. If a new delivery attempt is required, the cost of reshipment will also be borne by the customer and will be communicated prior to the reshipment. These charges will not apply when the refusal is due to an incorrect, damaged, or tampered product, or to any other cause attributable to Mango K-Beauty Shop.
If an order is returned to our facilities for reasons attributable to the customer, we will contact you to arrange a new shipment. Any additional costs will be borne by the customer.
Shipping Issues: If the package is lost, arrives damaged, or shows signs of tampering during shipping, the customer must contact us as soon as possible. Mango K-Beauty Shop will follow up on the matter with the shipping company and coordinate an appropriate resolution.
In-Store Pickup
The order will normally be available for pickup within 24 hours after payment confirmation. The customer must wait for our “order ready” message before coming to the store. The order will be held for 30 calendar days from the date that message is sent. If the order is not picked up within that time frame, we may cancel the reservation after 30 days. If the order has already been paid for, we will contact the customer to arrange a new delivery method or issue the appropriate refund.
Main Store: Zone 14, Gaudí Building, 3rd Avenue 17-52/59, Guatemala City.
2. Exchange, Return, and Refund Policy
Order Review and Tracking
All products are inspected before being delivered or shipped. We recommend that you check the package and its contents immediately upon receipt.
Damaged, incorrect, or incomplete products should preferably be reported within the first 24 hours after delivery, as this facilitates verification with the courier service. This timeframe does not limit the customer’s legal rights or claims related to defects or hidden defects.
To initiate a review of the case, the customer must provide their order number, invoice, confirmation email, or other information that allows us to verify the purchase. When applicable, we may request photos and videos of the product, its seals, the outer packaging, and the shipping label. The lack of immediate photographs or videos will not result in the automatic rejection of the claim.
Cases Where a Resolution Is Appropriate
Mango K-Beauty Shop will evaluate and address the case when any of the following situations occur: incorrect, damaged, incomplete, expired, or defective product; hidden defect; quantity or quality inferior to what was offered; product that does not match the description or advertisement; improper charge; breach attributable to the store; lack of availability after payment; or valid exercise of the right of withdrawal.
Depending on the circumstances and applicable law, the solution may consist of a replacement, exchange, correction of the order, credit, refund, or any other measure agreed upon with the customer.
Personal Care Products and Cosmetics
For hygiene and safety reasons, we do not accept exchanges or voluntary returns of products that have been opened, used, altered, tampered with, or that no longer have their original seals and packaging.
This restriction does not apply if the product is defective, expired, was delivered in poor condition, does not match the order, has a hidden defect, or there is another cause attributable to Mango K-Beauty Shop.
We recommend performing a sensitivity test before first use, especially for people with sensitive skin.
Right of Withdrawal for Distance Sales
For purchases made outside of a retail establishment—including those made online or by phone, where applicable—the customer may exercise the right of withdrawal within five business days from the date of purchase, provided the product has not been used.
To facilitate the process, the product must retain its seals, accessories, any associated gifts, and original packaging. The customer must notify us of their decision through our customer service channels within the specified timeframe. We will inform you of the return procedure, and once we have verified compliance with the applicable conditions, we will process the refund of the corresponding amounts in accordance with the law.
Situations That Do Not Qualify for an Exchange or Return
Except for cases established by law and the right of withdrawal where applicable, we do not accept exchanges or returns due to a change of mind for purchases made in-store or online, incorrect product selection, personal expectations regarding cosmetic results, individual skin reactions, or opened or used products that are in good condition and match what was ordered.
An individual reaction will not, in and of itself, be considered a product defect. This rule does not limit the right to file a claim if the product is expired, tampered with, defective, mislabeled, or does not match what was offered.
Costs Associated with Exchanges or Returns
When the exchange or return is due to a store error, an incorrect product, damage, a defect, or another cause attributable to Mango K-Beauty Shop, the store will cover the necessary costs of pickup and reshipment.
If the store accepts a voluntary exchange that is not related to a defect or error attributable to Mango K-Beauty Shop, the customer will be responsible for shipping costs, which will be communicated before arranging for the product’s return.
Refunds
Refunds may be issued, among other cases, due to lack of availability, improper or duplicate charges, an accepted cancellation prior to shipment, breach of contract, a defective product or one with a hidden defect, the inability to make the corresponding exchange, or the valid exercise of the right of withdrawal.
Once approved, the refund will be processed without undue delay and, whenever possible, via the same payment method used. If this is not possible, an alternative method will be agreed upon with the customer. The time it takes for the refund to be credited may depend on the bank or the payment provider.
Cancellation Before Shipment
The customer may request cancellation of their order before it has been shipped. If the package has already been handed over to the shipping carrier, the request will be processed in accordance with the applicable rules regarding cancellation, exchanges, and returns.
3. Customer Service Channels
WhatsApp (messages only): 3041-6829
Phone calls: 3042-0578
Main Address: Zone 14, Gaudí Building, 3rd Avenue 17-52/59, Guatemala City.
When contacting us, we recommend having your order or invoice number handy, along with a clear description of your request. All claims will be addressed and evaluated based on the circumstances of each case.
4. Final Provisions
These policies supplement, rather than limit, the rights granted to consumers under Guatemalan law. If any provision conflicts with a mandatory legal requirement, the applicable legal requirement shall prevail.
Mango K-Beauty Shop may update these policies for future purchases. The version applicable to each order will be the one in effect and available at the time of purchase.
Before You Buy
If you have questions about which product to choose, ingredients, how to use a product, or compatibility with your skin type, please contact us before making a purchase. Cosmetic advice is not a substitute for an evaluation by a healthcare professional.
Part II. Terms and Conditions of Use
Welcome to Mango K-Beauty Shop. These Terms and Conditions govern access to, navigation of, and use of our website, as well as purchases made through it. Before completing a purchase, the customer must have the opportunity to read and accept these terms and the policies included in Part I. If you do not agree, you must refrain from using the site or completing the purchase.
Acceptance
By using the site or confirming an order, you accept these Terms and Conditions. No provision limits the inalienable rights that Guatemalan law grants to consumers.
1. Purpose and Capacity to Enter into Contracts
The site allows you to view information about products, promotions, and availability; contact the store; and place orders. By making a purchase, you declare that you have the legal capacity to enter into a contract. If you are acting on behalf of another person or are a minor, the purchase must be made with the authorization and participation of the legally authorized person.
2. Permitted Use of the Site
The site is primarily intended for end consumers making personal purchases. Resale or commercial use of the products requires prior written authorization from Mango K-Beauty Shop. You agree to provide true, complete, and up-to-date information when registering, requesting information, or placing an order.
You may not use the site for fraudulent or illegal purposes; impersonate others; attempt to gain unauthorized access to systems or accounts; introduce malicious code; interfere with the site’s operation; extract data automatically without authorization; or copy or exploit the content in violation of these terms or the law.
3. Products, Information, and Availability
We strive to ensure that descriptions, ingredients, packaging, images, and other information are clear and accurate. Colors may vary slightly depending on the screen, and the manufacturer may update the packaging without changing the product’s essential characteristics. In the event of a significant discrepancy, the customer retains their applicable rights.
All products are subject to availability. We may update the catalog, descriptions, promotions, and prices for future offers, but such changes will not affect an order that has already been confirmed. If a paid-for product is unavailable, we will offer a replacement subject to the customer’s express acceptance or a corresponding refund.
4. Orders and Purchase Confirmation
Submitting an order constitutes a purchase request. An automatic acknowledgment message merely confirms that the request was received. The purchase will be confirmed once Mango K-Beauty Shop verifies availability and notifies you of the order’s acceptance following payment approval.
Prior to confirmation, we may request information necessary to validate the order or notify you of an obvious technical inconsistency. We may also reject a request due to out-of-stock items, an unapproved payment, insufficient information, reasonable suspicion of fraud, or a legal restriction. If a charge has already been processed, we will arrange for a reversal or refund.
5. Prices, Promotions, and Payments
Prices are listed in quetzales (Q) and include applicable taxes. Shipping costs will be displayed or communicated separately before you confirm your purchase. You will not be charged more than the price quoted and accepted for your confirmed order.
The available payment methods will be those displayed on the website or communicated during the purchase process. Approval may depend on the bank or payment provider. Promotions are subject to their terms and conditions, validity period, and availability; the terms communicated and accepted for a confirmed order will be honored.
6. Shipping, Tracking, and In-Store Pickup
We ship within Guatemala via third-party courier companies. Customers may request assistance in tracking their package via WhatsApp by providing their order number. Mango K-Beauty Shop will continue to serve as the point of contact to coordinate the resolution of any issues related to order fulfillment.
Delivery times are estimates and may vary depending on location, courier operations, weather, holidays, or force majeure events. In the event of a significant delay, we will notify the customer and arrange a new delivery date or an appropriate solution. This provision does not eliminate applicable liability or limit consumer rights.
The service fee of Q30 in Guatemala City, departments, and municipalities will be Q50 per order; pickup addresses, reshipments, and transportation incidents are regulated in greater detail in Part I of this document.
7. Exchanges, Returns, Refunds, and Cancellations
Exchanges, returns, refunds, cancellations, and claims shall be governed by Part I and applicable law. For distance sales, the customer may exercise the right of withdrawal within five business days, where applicable, provided that the product has not been used.
These terms do not replace or limit rights related to products that are defective, expired, altered, incomplete, incorrect, mislabeled, or do not match what was offered.
8. Use of Cosmetic Products and Advice
Cosmetic products are for external use only. Before using them, read the label, ingredients, warnings, and the manufacturer’s instructions. It is recommended to perform a sensitivity test before first use, especially for people with sensitive skin. Do not use a product if you know you are allergic to any of its ingredients.
If irritation or a possible allergic reaction occurs, discontinue use and rinse the area as appropriate. Seek medical attention if the reaction is severe, persistent, or causes concern. Results may vary depending on skin type and proper use of the product.
Personalized cosmetic advice is for informational purposes only and does not constitute a medical diagnosis, treatment, or recommendation. Mango K-Beauty Shop is not liable for use contrary to the instructions or warnings, to the extent permitted by law; this provision does not exclude liability for defects, expiration, tampering, incorrect labeling, or non-compliance attributable to the store.
9. Intellectual Property
The Mango K-Beauty Shop brand, its logo, original texts, design, and other proprietary content on the site are protected and may not be reproduced, modified, distributed, or used for commercial purposes without prior written authorization. Trademarks, images, or materials belonging to manufacturers and third parties are the property of their respective owners and are used in accordance with the applicable authorizations or licenses.
Access to the site grants only a limited, revocable, personal, and non-exclusive authorization to browse and make purchases in accordance with these terms.
10. Availability and Security of the Site
We may perform maintenance, corrections, or improvements that result in temporary interruptions. We will take reasonable measures to ensure the operation and security of the Site, but we cannot guarantee that it will be available continuously or that all technical errors can be avoided. When a problem affects a confirmed purchase, we will address the matter in accordance with the law and these policies.
11. Data Provided and Third-Party Services
The data provided by the customer may be used to manage orders, payments, deliveries, billing, customer service, fraud prevention, and compliance with legal obligations. It will only be shared with payment providers, shipping carriers, or other service providers when necessary for those purposes or when required by law.
Promotional communications will require the appropriate authorization and will include the option to opt out. Payment services, courier services, or external links may be subject to their own terms, without this reducing Mango K-Beauty Shop’s obligations to the customer.
12. Liability and Force Majeure
Mango K-Beauty Shop shall be liable for its obligations in the cases established by law. To the extent permitted by law, it shall not be liable for damages that are not an attributable consequence of its breach nor for the use of the product contrary to the instructions and warnings.
No provision excludes or limits liability for willful misconduct, gross negligence, defective products, latent defects, breach of representation, or harm to health and safety when the law imposes such liability.
If an unforeseeable event or force majeure temporarily prevents fulfillment, we will notify the customer and arrange a reasonable alternative. If fulfillment becomes impossible, we will arrange for the appropriate solution or refund.
13. Changes to the Terms
We may update these Terms and Conditions for future use and purchases. The version date will be displayed at the beginning of the document. The version applicable to a confirmed order will be the one in effect at the time of purchase; a subsequent modification will not retroactively change its terms.
14. Governing Law, Claims, and Contact Information
These terms are governed by the laws of Guatemala. For inquiries or complaints, the customer may contact us via WhatsApp (messages only) at 3041-6829 or call 3042-0578 and provide their order or invoice number. The customer also retains the right to file a complaint in the Complaints Register, with the Directorate of Consumer Protection and Assistance (DIACO), or with the competent authorities.
15. Severability
If any provision is declared invalid or unenforceable, it shall be interpreted or amended to the extent necessary to make it compatible with the law, without affecting the validity of the remaining provisions. Headings are included solely for convenience of reference.